The help and advice online is absolutely fantastic for a first time owner like myself, I have used both video call and online chat with a vet and both were extremely helpful. All the vets I have spoken to seem really compassionate and caring. All in all a fantastic service

Going through the symptoms leading to a video call which was on time. The diagnosis and further suggestions were spot on.

I've used the Joii online chat service many times, and it has always provided excellent guidance for my dogs ailments. I've only needed to visit the vets once, when my dog required a sickness injection. Every member of the Joii team has been friendly, helpful, and reassuring. I also love that you can video call, allowing them to access your pet remotely and advise whether a vet visit is necessary. I recommend Joii to all my friends because their service is stress-free, reliable, and professional. It gives me peace of mind knowing I'll receive expert help and advice whenever I need it. I would recommend them all day long.

We contacted them late into the evening because our dog was unwell, and we were really worried about waiting until the next day. We had someone respond to us within seconds, and then we put through to a vet after a small triage. The vet was really helpful and really kind and understanding. It was so easy to be able to upload the photographs and videos required for the vet to be able to assess our dog properly. They gave us some advice and then immediately booked in a follow-up appointment the following morning just to make sure that there had been improvements. We were given this service as part of our insurance plan and I could not recommend it more. 10/10 service. Thank you so so much dr Emma!

Used Joii online vet chat today to receive some guidance for managing a cat with low level pancreatitis, mainly for reassurance and to see if I should be using any meds or supplements. I didn't have to wait long for a vet to be connected. The vet, Claire Abreu, was absolutely fantastic on firstly acknowledging a stressful situation but then proceeding to ask relevant questions and recommend a supplement to try. It was very reassuring, just to be heard and having a space to write my concerns. Sometimes visiting a vet is stressful and you don't have much time and sometimes not everything is understood or remembered - vs a chat that can be saved and read. Thank you - a fantastic experience with some practical outcomes. Feeling very supported now.

1st time using the service and can I just say what a fantastic thing it is Rico didn't have the stress of going to the vets Clare on the call was absolutely fantastic credit to the process 👏 really made a worrying situation stress free thank you so much