You’ll always need to speak to a vet if your pet is ill or needs treatment. Our vets can offer a full remote examination, offering advice and treatment, should your pet become unwell.
Our nurses are available for all preventative health care advice, including flea control and worming, weight and diet, dental and clinics for when you get a new puppy or kitten. Nurses are also able to help you following routine surgery or to complete a senior health check for older pets. If one of our nurses feel that your pet should be examined by a vet, they will advise you of this and will guide you through the process.
You can ask any questions through an online consultation with a nurse. They may already have access to your notes and will be able to help you. If you have used any medication as directed and not seen any improvement you can discuss this during any follow up appointments scheduled through Joii.
Alternatively, you can email us at [email protected].
Lead times are stated on individual products on our store. Typically we aim to deliver next working day given an order is placed by 3pm. Once an order is dispatched you’ll be notified of the tracking number and service used.
If you experience any delays, please contact our customer service team at [email protected]
£3.49 for all orders below £35. Free delivery for all orders above £35.
For unused or unopened products, returns are assessed on a case by case basis. Please email [email protected] and our team will be able to look into your specific case.
It is free to download and register. In the app, the symptom checker and nurse consultations are free.
Vet consultations are £28 and are available 24/7.
In addition, we currently offer dermatology and behavioural referrals for £95 for first consultation, and £50 for follow ups (typically these types of consults are at least £250 in a traditional referral setting).
Consult a Joii vet online for £28. Or free if you’re insured with one of our partners.
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