This is one of the most important places in the Joii Pet Care App for study participants, as you’ll notice us often referring to your Pet Profile when you have steps to complete.

When you open the Joii Pet Care App, please navigate to the bottom right hand corner, and select the relevant pet for the study. This is your Pet Profile.

Here, you’ll find outstanding steps and your onboarding call appointment card once you’ve booked it (Step 1). See below. Additionally, to get in touch with us, you can click on the bell icon and use the Study Support button 🔔

Here is what the Pet Profile looks like:

You’ve now been invited to book an onboarding call– great news! That means that your dog’s registration form answers look good and your dog’s clinical history has been reviewed.

This virtual call will happen within the Joii Pet Care App with one of our friendly vets. They’ll explain the study in more detail, make a note of when your in-person consultation is and answer any questions you may have.

Once you’ve been prompted to book an onboarding call, visit your Pet Profile or use the link we sent you. You can then use our calendar to book your appointment.

After booking, your confirmed appointment card will appear in your Pet Profile, as shown below. Please be ready to join the call 5 – 10 minutes before.

We will send you a prompt to review the Terms & Conditions for this study. A link will be available in your Pet Profile, on the morning of your onboarding call.

Please have a read through and agree using the Joii Pet Care App if you wish to proceed with the study. This will need to be done before your onboarding call.

We will prompt you when it’s time to download the Animal Research Tool App, which we refer to as ART.

This is a mobile App available to download for free via the App Store or Google Play Store

Once you have downloaded it, please register you and your dog using the study code provided to you via email.

6 days before your in-person consultation, you’ll be prompted to complete a Quality of Life Assessment in the ART App which takes approximately 2 minutes to complete.

Navigate to ‘Home’ in ART to locate and start this assessment.

⚠️ This must be done on time, before your in-person consultation, otherwise you will not be able to successfully complete the study ⚠️

It’s the day of your in-person consultation with your vet.

Your vet will have been briefed on exactly what they need to do during your consultation.

Missing the appointment means that your involvement in the study will unfortunately not count.

Once you’ve finished up at your in-person consultation and both you and your vet are happy to conclude, please confirm your attendance in the ART App by adding a check-in. See below.

It’s the final step! 🐶

We’ll prompt you to complete a feedback questionnaire in the Joii Pet Care App. The link will be available in your Pet Profile once we have checked that your in-person consultation was completed successfully. Please allow a few days for us to check this.

Once you’ve completed the feedback questionnaire, we’ll get your £25 Amazon voucher processed and sent to you within 7 working days.

Don’t forget to check your spam/junk folders.

If the Study Hub does not cover a query that you may have, please reach out for support.

You can do this by navigating to your Pet Profile and clicking on the bell icon. Then, click on the Study Support card, as shown below to submit a query to the team.

1. Onboarding calls 

We understand that life happens, and you may need to change your onboarding call. If you need to change this to a different time/date, please navigate to your Pet Profile and click the ❌ cross, shown below. 

You will then receive prompts from us to re-book your appointment, and instructions on what to do if you don’t wish to rebook. 



2. In-person consultations 

If your in-person consultation date changes or is cancelled for any reason, please email [email protected]. We kindly ask that you do not use this email address to request changes to onboarding calls; please follow the instructions provided above. If the time of the in-person consultation changes, but the date remains the same, you don’t need to contact us.

1. Where and how do I access my onboarding call when the time comes? 

You can find this in your Pet Profile, as shown below. Your appointment card will be highlighted in green once the call is available to join ✅



2. I need to cancel or change my onboarding call, what do I do? 

Please see the Changes and Cancellations section of this Study Hub, as this can be managed by participants in the Joii Pet Care App.

3. I missed my onboarding call, or experienced a technical issue, what happens now?

You’ll receive an email from us with further instructions on what to do, shortly after the missed call or technical disruption. 

4. The link you sent me to book an onboarding call isn’t working.

If for any reason, the link isn’t taking you to our online calendar after you have been invited to book a screening call, please head straight to your Pet Profile in the Joii Pet Care App, where you should find another link. If you are still unable to book, please use the bell icon in your Pet Profile to report a booking issue to our team. 

5. I forgot to complete the study T&Cs – can I still join the call?

Yes, please proceed and let our team member know upon joining. However, your call will take a little longer so we strongly advise completing the study T&Cs ahead of time. 

6. 6. I rescheduled my onboarding call – do I need to agree to the study T&Cs again?

Don’t worry, if you’ve already agreed to study T&Cs once before, you won’t need to do this again.