We strive to ensure all orders are delivered promptly and safely within the United Kingdom. We currently ship within the United Kingdom only.
*Certain postcodes in Scotland, Isle of Man, Isle of Wight and the Channel Islands incur a slightly higher delivery charge. These postcodes are listed here.
As of 1st January 2026, we are unable to ship to Northern Ireland given the Windsor Framework does not permit the dispensing of medications in this way. The link to the government website explaining this can be found here.
To ensure you never run out of your essential items. Some of our products are available for frequent delivery through Joii Repeats.
Using Joii Repeats means you'll enjoy saving with each delivery. You can manage or cancel your Repeat & Save orders through the portal. Please be aware if your repeat order has already been processed we will be unable to cancel the order and a return will need to be raised.
Please ensure your delivery address is accurate and complete at checkout. We cannot be held responsible for delays, failed deliveries, or costs due to incorrect or incomplete addresses. If a product gets returned to us due to failed delivery, you may be charged for reshipping the product or have this deducted from your refund. We strongly recommend double-checking your address before placing an order.
We will send a dispatch confirmation when the order is being transferred to the courier. All our orders ship with a tracking number, for peace of mind.
Please be aware that our shipping partners may suffer delays during bank holidays, adverse weathers and busy shopping seasons.
Your chosen shipping method will be confirmed in your dispatch email along with your tracking link. Please note tracking information may take a few hours to appear after dispatch.
If you have any questions about shipping, feel free to contact us at [email protected]. Our customer service team will respond within 1-3 working days.
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