We offer an extended 30-day returns period for your convenience. You are responsible for the cost of returning the item to us. If a collection is arranged, the refund you receive will be for the purchase price minus any return shipping costs. You must notify us of your intention to cancel the order and you must return the item to us by recorded delivery within 14 days of notifying us. Once an item has been processed it will be unable to be cancelled. A return request can be raised at this point. We will then refund you within 14 days of receipt of the returned item. It is your duty to take all reasonable care of any items to be returned, including their packaging, up until the time we receive them back from you. Any damage will result in us being unable to process a refund, for up to but not limited to, the full value of your order. Please note that only cancellations made within the first 14 days are covered by your statutory rights. Refund eligibility depends on the following conditions.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Contact us at: [email protected]
In the event of delayed or non-arrival of your order, our liability is limited to the value of the order placed. You will not be due for any additional compensation for indirect costs (for instance, if you decided to take time off work to receive the order).
In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 calendar days before the order has been processed. Once an order has been processed, it cannot be cancelled, a return will need to be raised.
Returned items must be in the same condition as received-unworn, unopened, unused, with tags, and in their original packaging. A receipt or proof of purchase is required to process any return.
To start a return, you can contact us at [email protected], with the order number, full name and receipt or proof of purchase, and reason for return. If your return is accepted, we’ll inform you with the next steps. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. In the event that your refund has not been processed for more than 15 business days, please contact us at the above email.
You can always contact us at [email protected] regarding any queries.
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